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FREQUENTLY ASKED QUESTIONS
Where do you deliver?
At the present time, Bhojanalay delivers only in Bangalore city.
What about the home delivery services in COVID-19 lockdown time?
We are doing our best to deliver the groceries on time, but because of Covid-19 rules, the delivery time may delay by a day.
How do I order at Bhojanalay?
Placing an order is very simple. Just register on the Bhojanalay website application, pick your choice of products with a wide range of product selection in the online store and proceed to checkout or just call customer care and place an order i.e. 99017 35060
How do I cancel an order?
You can cancel an order online within 8 hours of the order placed. You may call 99017 35060 for cancellation before the final process (Billing & dispatch) of your order.
Is there any additional charge if I cancel an order?
NO, we don’t charge anything extra.
How do I know what time I will receive my delivery?
Our representative will call you before delivery. We aim to deliver your order between 6 am to 9 pm every day of the previous day’s order.
Are you open every day?
We are open 365days and deliver in allotted time every day; exceptional days would be Government order, Strikes & Natural calamity.
What do I do if I forget my password?
Click the Bhojanalay log-in page, click on “forgot password?” You will then be given a chance to enter your e-mail address and have mail sent to you for the new password.
Can I change my email address?
Bhojanalay allows you to update your account information from time to time with your email address, ship-to address by clicking on “My Account” and then update your details. Please remember this is only the place you can change your billing address if you have recently changed your locality.
What are the modes of payment?
We prefer digital payment in lieu of the pandemic. You can transact through UPI, online payment, card payments.
How I will get my money back if I canceled the order?
Once you cancel the order, you will get the confirmation mail from Bhojanalay and within 6 – 8 working days your amount will refund in your source account through you did the payment.
Are there any delivery charges or minimum order quantity?
Order for Rs.1499/- and above are delivered free. We charge actual fees as charged by courier or delivery teams as we use third-party services.
Can I return the products that are ordered?
Yes, you can! You will have 7 days from the time of order placed to return the products.
What About COVID-19 related precautions?
We take special precautions while packaging and delivery of products and it’s on our high priority to take all precautions first. We maintain the special distancing while packaging and delivering to users’ doorsteps.
Which is the cheapest online grocery store in Bangalore?
Bhojanalay is the most affordable online grocery store in Bangalore, as it works on Direct to Customer work model that reduces the cost of products and delivers premium quality.
How good is the quality of the products?
All products are manufactured and packed with high standards of quality check. However, if you are still not satisfied with the quality you may immediately return it at the time of delivery.