Cancellation, Return & Refund Policy Page

CANCELLATION

 Cancellation of the orders are allowed ONLY till 8AM for orders placed prior to this time of the same day or in the previous 22 hours (post 10 am of the previous day). Post 8 AM the orders are processed for pick up. Once the orders are sent out for picking up they cannot be cancelled under any circumstances. Our products are perishable and hence we cannot use the products incase orders are cancelled. We request customers to note that they are liable to make the full payment for orders which have been procured based on their order. Refusal of delivery is also not allowed and the consumer would still be liable to make the payment.

 RETURNS & REFUNDS

As our products are perishable, all food sales are final.

As we source all products only based on your order to ensure 100% freshness of the products we are confident that the products which you have received will be fresh. Since we pick up the products ONLY based on confirmed orders, we cannot accept any returns.

In the rarest of rare events if you still have any issues with the products you have received we would be very keen to understand your feedback and look at appropriate action.

However, none of the above terms affect your statutory rights or your rights under the Consumer Protection Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case, we will initiate the return process after getting the complete details including the picture of the product.

Bhojanalay will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.

 Bhojanalay is not responsible for damage or loss as a result of delivery being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.

We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. If your product is returned to us because of an incorrect address provided by you, because of its perishability, we must dispose of the contents of the product and you will not be refunded.