As our products are perishable, all food sales are final.
As we source all products only based on your order to ensure 100% freshness of the products we are confident that the products which you have received will be fresh. Since we pick up the products ONLY based on confirmed orders, we cannot accept any returns.
In the rarest of rare events if you still have any issues with the products you have received we would be very keen to understand your feedback and look at appropriate action.
However, none of the above terms affect your statutory rights or your rights under the Consumer Protection Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case, we will initiate the return process after getting the complete details including the picture of the product.
Bhojanalay will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. If your product is returned to us because of an incorrect address provided by you, because of its perishability, we must dispose of the contents of the product and you will not be refunded.